{"_id":"56a2b3cfd15dd70d008d82e1","user":"56a2af4806150b0d002ad245","project":"56a2b00b42dfda0d0004637b","version":{"_id":"56a2b00c42dfda0d0004637e","__v":3,"project":"56a2b00b42dfda0d0004637b","createdAt":"2016-01-22T22:41:16.422Z","releaseDate":"2016-01-22T22:41:16.422Z","categories":["56a2b00c42dfda0d0004637f","56a2b3b8831e2a0d0069b188","5702f98a747d6d0e00770083"],"is_deprecated":false,"is_hidden":false,"is_beta":false,"is_stable":true,"codename":"","version_clean":"1.0.0","version":"1.0"},"__v":10,"category":{"_id":"56a2b00c42dfda0d0004637f","__v":7,"project":"56a2b00b42dfda0d0004637b","version":"56a2b00c42dfda0d0004637e","pages":["56a2b00d42dfda0d00046381","56a2b0e92029df19002b5931","56a2b3cfd15dd70d008d82e1","56a2b3db831e2a0d0069b189","56a2b3ea831e2a0d0069b18b","56a2b3f8d15dd70d008d82e3","56e99785cbeede0e0006e5aa"],"sync":{"url":"","isSync":false},"reference":false,"createdAt":"2016-01-22T22:41:16.958Z","from_sync":false,"order":0,"slug":"documentation","title":"Documentation"},"updates":[],"next":{"pages":[],"description":""},"createdAt":"2016-01-22T22:57:19.873Z","link_external":false,"link_url":"","githubsync":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":false,"order":3,"body":"As a Shopify seller, you are the merchant and have a direct relationship with your seller. There are obviously a number of upsides here and you get a greater degree of control over your experience and store. \n\nOne of the additional considerations however, is dealing with customer service and how to make sure that buyer questions and concerns are addressed quickly. \n\nLuckily Teesping has got your back. Our dedicated support team is able to resolve customer support issues directly with your buyers. That works out well for you and your buyers! \n[block:html]\n{\n  \"html\": \"<FONT COLOR=\\\"#39ACE6\\\"><font size=5\\\">Want us to handle it all?</font></font>\"\n}\n[/block]\nIf you are selling only Teespring products then you can set your Shopify customer email address to fbt:::at:::teespring.com \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/Y295KYfuRAyjbkdNVIpL_Artboard%201.png\",\n        \"Artboard 1.png\",\n        \"1216\",\n        \"475\",\n        \"#519dcc\",\n        \"\"\n      ]\n    }\n  ]\n}\n[/block]\n\n[block:html]\n{\n  \"html\": \"<FONT COLOR=\\\"#39ACE6\\\"><font size=5\\\">Want us to handle some of it?</font></font>\"\n}\n[/block]\nIf you are selling both Teespring Apparel and other products (such as water bottles and jewelry) then you can forward any customer service issue relating to Teespring products to **fbt@teespring.com**. This email is our dedicated buyer support address that will work to resolve fulfillment issues with the buyer directly.\n[block:html]\n{\n  \"html\": \"<FONT COLOR=\\\"#39ACE6\\\"><font size=5\\\">How do refunds work?</font></font>\"\n}\n[/block]\nIf there is an error fulfilling your order for whatever reason, we will issue a credit back to your account. Credits are offered in the case that a buyer complains that their item reaches them after 14 days (of us receiving it) or is in some way faulty.\n[block:html]\n{\n  \"html\": \"<FONT COLOR=\\\"#39ACE6\\\"><font size=5\\\">How do I edit orders?</font></font>\"\n}\n[/block]\nTo edit an order that have yet to be submitted to Teespring, you need a third party app on Shopify called Editify. Once the order has been submitted, it's unlikely that we can change it but please email fbt@teespring.com for more info. \n\nEditify can be found [here](https://apps.shopify.com/order-editor).","excerpt":"","slug":"customer-service","type":"basic","title":"Customer service"}
As a Shopify seller, you are the merchant and have a direct relationship with your seller. There are obviously a number of upsides here and you get a greater degree of control over your experience and store. One of the additional considerations however, is dealing with customer service and how to make sure that buyer questions and concerns are addressed quickly. Luckily Teesping has got your back. Our dedicated support team is able to resolve customer support issues directly with your buyers. That works out well for you and your buyers! [block:html] { "html": "<FONT COLOR=\"#39ACE6\"><font size=5\">Want us to handle it all?</font></font>" } [/block] If you are selling only Teespring products then you can set your Shopify customer email address to fbt@teespring.com [block:image] { "images": [ { "image": [ "https://files.readme.io/Y295KYfuRAyjbkdNVIpL_Artboard%201.png", "Artboard 1.png", "1216", "475", "#519dcc", "" ] } ] } [/block] [block:html] { "html": "<FONT COLOR=\"#39ACE6\"><font size=5\">Want us to handle some of it?</font></font>" } [/block] If you are selling both Teespring Apparel and other products (such as water bottles and jewelry) then you can forward any customer service issue relating to Teespring products to **fbt@teespring.com**. This email is our dedicated buyer support address that will work to resolve fulfillment issues with the buyer directly. [block:html] { "html": "<FONT COLOR=\"#39ACE6\"><font size=5\">How do refunds work?</font></font>" } [/block] If there is an error fulfilling your order for whatever reason, we will issue a credit back to your account. Credits are offered in the case that a buyer complains that their item reaches them after 14 days (of us receiving it) or is in some way faulty. [block:html] { "html": "<FONT COLOR=\"#39ACE6\"><font size=5\">How do I edit orders?</font></font>" } [/block] To edit an order that have yet to be submitted to Teespring, you need a third party app on Shopify called Editify. Once the order has been submitted, it's unlikely that we can change it but please email fbt@teespring.com for more info. Editify can be found [here](https://apps.shopify.com/order-editor).